SHIPPING & HANDLING 
Where do you ship to?
We ship to almost every location in the world by UPS.
Will I have to pay for taxes and customs duties?
No, all taxes and customs duties are paid by the salvia divinorum in advance for
any destination in the world.
How long will it take for the order to be shipped?
Orders are normally handled and shipped within 24 hours from receipt of order. However in certain instances, handling time may take up
to 48 hours.
Will I be able to track my shipment?
You will always be able to track your shipment. Once the order has been shipped, you will receive an e-mail from us, including your
tracking number and a direct link to track your shipment on the UPS website.
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RETURN POLICY
Will I be able to send items back to receive a refund?
If for any reason you are not completely satisfied with your purchase within the first sixty (60) days, you may return it for a refund
or immediate replacement. Please note that products must be unopened and in the state you received them. Please also note that shipping
costs will only be refunded if the return is a result of our error. A small restocking fee may also apply in certain instances.
How long will it take for my refund to be issued?
Refunds or exchange coupons are processed within two business days from receipt of goods in our warehouse. Depending on your bank or on
the type of credit card used, credits may take up to 10 days to appear on your statement.
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STORE LOCATIONS & CATALOGUES
Do you have a store in ... ?
We sell exclusively on-line, as in this way we are able to provide our products at accessible prices.
Do you have a catalogue?
We unfortunately do not have a catalog as our product range is updated too frequently
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B2B REQUESTS
Please contact our B2B department (info@salviadivinorum.ws) for special wholesale prices.
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CORPORATE GIFTS
If you need gifts for your customers, colleagues or for a convention, please contact us for special
corporate rates. In some cases we may even personalize the products with your logo or may produce them exactly as you wish (e.g. using your corporate colors or visuals).
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PRODUCT AVAILABILITY
I saw a product which is no longer online. Will you be getting it in again?
Normally, all products shown on the website are part of a one-time supply and so it is unlikely that we can get the same product in again. If there is something special you saw and can't find anymore, write us (info@salviadivinorum.ws) and we'll try to see what we can do for you. |
